1. Information We Collect
We may collect the following types of information:
1.1 Personal Information You Provide
- Name
- Email address
- Phone number
- Mailing address
- RV park / site number
- Insurance claim number (if applicable)
- Details you share through forms, emails, or other communications
1.2 Automatically Collected Information
When you visit our site, we may automatically collect certain information, such as:
- IP address
- Browser type and version
- Device type, operating system
- Pages you visit on our site and time spent
- Referral source (how you came to our site)
- Cookies and similar technologies (see Section 5)
1.3 Third-Party & Service Providers
We may receive information about you from third parties (e.g. analytics providers, advertising networks, or social media platforms), subject to their policies, which we incorporate here by reference.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, administer, maintain, and improve our services and website
- To respond to your inquiries, requests, or customer support needs
- To schedule and carry out RV awning services, repairs, installations, or site visits
- To process insurance-related claims (if applicable)
- To send you marketing communications, newsletters, or offers (where permitted)
- To monitor and analyze usage, trends, and traffic
- To detect, prevent, or respond to fraud, abuse, security issues, or legal claims
- To comply with applicable laws, legal processes, or governmental requests
If we combine or aggregate data such that it no longer identifies a particular individual, we may use and disclose such anonymized data freely.
3. Legal Basis for Processing (if applicable)
(If your business is subject to a jurisdiction that requires stating a lawful basis, e.g. GDPR in EU)
We process personal data under one or more of the following bases:
- With your consent (e.g. you agree to receive newsletters)
- To fulfill our contract with you (e.g. to perform services you request)
- For our legitimate business interests (e.g. security, analytics, improving our services)
- To comply with legal obligations
4. Sharing & Disclosure of Your Information
We may share your personal information:
- With service providers, contractors, or vendors who perform functions on our behalf (e.g. payment processors, IT services, marketing)
- With insurance companies or adjusters when necessary for processing claims
- With affiliates or business partners, where relevant
- In connection with a merger, acquisition, or sale of all or part of our assets (subject to confidentiality and notice)
- When required by law, or in response to lawful requests (court orders, subpoenas)
- To protect our rights, property, or safety, and those of our users
We will not sell your personal information to third parties (unless we explicitly inform you and obtain consent, where required).
5. Cookies, Tracking & Technologies
We and our service providers may use cookies, web beacons, pixels, local storage, and similar technologies to collect information about your interactions with our website.
You can typically disable or block cookies via your browser settings, but that may affect how parts of our site function.
We use cookies and similar tools to:
- Understand and analyze site usage
- Remember your preferences
- Facilitate third-party services (analytics, advertising)
We may also permit third-party ad networks to display ads and collect information through cookies. Their use is subject to their own privacy policies.
6. Data Security & Retention
We maintain reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
We will retain your personal data for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, or enforce our agreements.
When information is no longer needed, we will securely delete, anonymize, or destroy it.
7. Your Rights & Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal data, such as:
- The right to access, correct, update, or delete your data
- The right to object to or restrict processing
- The right to withdraw consent
- The right to data portability
- The right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the details in Section 9.
You can also opt out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.
8. Children’s Privacy
Our services and website are not intended for children under 13 (or under the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we become aware we have collected such information, we will take steps to delete it promptly.
9. Contact & Updates to Policy
If you have questions, concerns, or want to exercise your rights, please contact us:
RV Awning Company
Email: cristy@rvawningcompany.com
Phone: 602-696-1444
Address: 4406 E Main St #10246, Mesa, AZ 85205, United States
We may update this Privacy Policy from time to time (e.g. to reflect changes to our practices or legal requirements). We will indicate the “Last Updated” date, and post the revised policy on our site. We encourage you to review it periodically.