Once you have contacted the customer service team and placed your order you can expect the following from our team:
- We will work diligently to build your order in a timely fashion. In some cases, we must order parts that we do not stock, which can take time. We will give you an estimated day of arrival; Please be patient.
- You can expect our installation team to be timely, prompt, and respectful.
- You can expect a telephone call, text, or email to confirm a scheduled installation.
- You can expect the installer to have a detailed invoice for your order.
- You can expect the installer to be courteous, friendly, and knowledgeable.
- You can expect the installer to work quickly and efficiently. Please realize that, in unique circumstances, problems exist that your installer may not be equipped to handle. In these cases, the installer will advise you of the issue and reschedule a return visit.
- You can expect your order to be correct in color, size, and quality. In some cases, due to the customer handling the initial awning measurement, errors can occur. Your installer will share any discrepancies and provide options to remedy the situation.
- You can expect a thorough inspection of all awnings on the unit.
- You can expect the installer to call attention to weak fabrics and broken hardware.
- You can expect the install team to leave the work area the way they found it, free of any debris they may have created.
- You can expect the installer to leave you with a copy of your paid invoice and a business card for much appreciated referrals.
